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Get support
Know what to collect before asking for help and where to send the important details.
Start with the basics
Before contacting support, note the platform, app version, and the exact web app or screen involved. A short list of steps to reproduce the issue is more useful than a general description.
What to include
- Your operating system and hardware type when relevant
- The weballoon version you are using
- Whether the issue affects one app entry or many
- A screenshot or short screen recording if it helps
Where to reach us
Use the contact or support links in the footer for direct help. If the issue is tied to a billing or account-linking step, mention that clearly so the report can be routed faster.